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Our focus is on people.
A rich connection between Human Factors (HF) and User Experience (UX) design is the heart of our added value to you and your end users.
Ultimately, your end users' reaction to introducing new technology will dictate its success or failure.
Technology that does not match your end user’s needs will lead to abuse (unexpected use), misuse (errors or inefficiencies), or disuse (choosing not to use the technology altogether).
By working together, our people-centric approach will strengthen your project vision and help you achieve your goals.
MILITARY
CLIENT
Royal Canadian Navy
PROJECT
Canadian Surface Combatant
OBJECTIVE
Implement a coordinated approach for the application of human-centric domains to the design of the RCN’s future warship. Our work involved defining emerging CSC roles to successfully incorporate the human element into solutions for compartment arrangements and human-machine interfaces.
VALUE
Working within a coordinated multi-disciplinary team to represent the user in the design of a future warship.
KEYWORDS
Human Systems Integration, multidisciplinary teams, design
FUTURE VISION
CLIENT
Defence Research and Development Canada - Toronto
PROJECT
Soldier-Robot Teaming
OBJECTIVE
Develop and validate Soldier-Robot Teaming concepts for the Royal Canadian Army. As part of this work, we developed several use case ‘storyboards’ to assist DRDC and the Department of National Defence articulate their shared vision of how soldiers will successfully interact with autonomous robotic assets on future battlefields.
VALUE
Creating a tangible representation of their vision of the future, to serve as a common reference point for iterative development.
KEYWORDS
Trustworthy autonomy, change management, future vision, storytelling
MINING
CLIENT
Arcelor Mittal
PROJECT
Integrated Remote Operations Centre (IROC) Design Support
OBJECTIVES
Support the design of their Integrated Remote Operations Center (IROC) whose role is to optimise planning and operations across their pit-to-port value chain. Our work aimed at redefining existing responsibilities across the value chain in order to successfully integrate them into the IROC.
VALUE
Breaking down the traditional silo approach to optimise communication and coordination across the value chain.
KEYWORDS
Integrated Operations, Control Room design, shared awareness, collaborative decision making, user-centered design
TRANSPORTATION
CLIENT
Canadian National (CN) Railway
PROJECT
Enhancing Situation Awareness through A Crew Alerting Display
OBJECTIVES
Improve operational safety for locomotive crews. Our work aimed at providing the foundation for developing interface design concepts for the Enhanced Train Control (ETC) system currently in place. This system supports the train engineer in his role as a train pilot, and decreases risk and human error while driving merchandise trains.
VALUE
Support decision-making and improve the train operators’ Global Cab Experience leading to enhanced situation awareness and better outcomes.
KEYWORDS
Decision making, operator experience, human error, lab simulation, requirements
NUCLEAR
CLIENT
NexGen Energy Ltd.
PROJECT
Human Factors Design Support to the Rook 1 Project
OBJECTIVES
To fulfill CNSC licensing requirements for a uranium underground mine and mill, NexGen sought our process design expertise to fully integrate Human Factors into the engineering design cycle.
VALUE
Increase safety and reduce risks by integrating the user in the design process. This ensures the compatibility of user tasks, facilities, equipment, human system interfaces and physical work environments with human characteristics, capabilities, and limitations.
KEYWORDS
Human Factors Engineering Program Plan (HFEPP), staffing and training, task analysis, validation, system design
R&D
CLIENT
Avalon Holographics Inc.
PROJECT
Making Data Make Sense: Real-Time Analysis for Rapid Decision Making
OBJECTIVES
Design and execute a user study to compare human performance related to real-time intelligence analysis and decision-making support using a visually enriched 3-Dimensional (3D) holographic display and a traditional 2-Dimensional (2D) display.
VALUE
Demonstrate the benefits of using a visually enriched environment, through objective testing and participant feedback, to support real-time complex decision-making in a domain specific context.
KEYWORDS
Cognition, complex decision-making, experimental design, prototype development