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About Us

We are an independent Human Factors consultancy that specializes in optimizing how individuals and teams interact with technology. We have many years of collective experience in Human Factors consulting for industrial, emergency management, public safety and defence clients.

As experts in the field of Human Factors Engineering, we are uniquely positioned to support acquisition, capability management and technology programs related to the design of new systems and capabilities that optimize and enhance human-system performance.


What We Do

We offer Human Factors consulting services across all phases of system development and procurement by understanding how future end users will think and act under pressure and stress, interact with technology and with each other in teams and groups and make errors of judgment or lapses of attention when engaged in their work.

How We Do It

C3HF applies scientific tools and techniques guided by industry standards and best practices to develop an understanding about how and why users intend to interact with technology. We have applied our expertise to enhance human-system performance using a wide range of technology in both real and simulated environments.

What We Offer

At C3HF, innovation is a major key to our success and what sets us apart from our competition. We strive to continually re-define and re-design our technical approach to leverage state-of-the-art research and knowledge. In parallel, we invest in our own research and development to develop tools and techniques that can be used on client projects.

User Requirements Capture

A Human Factors project typically starts with an analysis phase that identifies and defines the user-centered requirements for the design of a new system or technology. To define requirements, our team determines and deploys the type of analysis technique required; this can range from a simple task-based decomposition to a detailed analysis of the cognitive aspects of the work domain, depending on the constraints and requirements of the project.

User-Centered Design

The user-centered design requirements identified in the analysis phase are used to inform and guide the design phase of the system. The first iteration of the design typically comprises top-level design concepts and prototypes that are validated by subject matter experts. Subsequent iterations will then tailor the design to reach a complete design solution. A number of Human Factors design guidelines and standards are often used to streamline this process.

Trials, Evaluation and Research

At key points within the design phase of a system, a developing prototype will undergo a series of Human Factors-led evaluations. These evaluations determine whether the user-centered requirements identified in the analysis phase are being satisfied by the design. Our team draws from an extensive list of evaluation techniques and measures, ranging from surveys and interviews to conduct user experience evaluations to executing realistic field trials using a range of simplistic and complex data collection techniques.

Selection and Training

Re-design of the work environment and the work itself—fitting the task to the human— is only part of the equation. Selection and training—fitting the (right) human to the task—is also important. Our team can perform Training Needs Analyses to help identify key competencies required for a specific work environment. These requirements are then used to develop innovative selection and training programs.

Teamwork and Team Design

Team environments have become more complex, unpredictable and characterized by time pressure and uncertainty. The design of team environments, such as control centers and the teams themselves, are a critical determinant of team effectiveness and performance, especially in crisis management situations. C3HF has developed state-of-the-art guidance for the design of teams and team environments to promote more adaptive, rapidly reconfigurable and distributed team structures.

Knowledge Engineering

One of the biggest challenges in the development of situation awareness and decision support tools is the process of identifying, capturing, and documenting domain knowledge from human experts. However, acquiring knowledge from experts is not an easy task; experts may not know how to articulate their knowledge due to the complexity of their roles. C3HF works closely with knowledge engineers to support the knowledge acquisition process and development of ontologies. Using principles grounded in Human Factors, we develop use cases (scenarios) that provide the context for data collection interviews and “mind-mapping” activities. This knowledge is then structured using our data collection tools in a format which is easily transferable to decision support tools.

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C3HF performed task analyses,
performance modeling and
workload analysis, user groups,
and field evaluations.

C3HF performed task analyses,
training needs analysis,
performance modeling and
workload analysis, conceptual design,
user groups, and field trials.

C3HF developed the data collection
plan to evaluate the security operations
that were conducted by the
Integrated Security Unit (ISU)
for the Games in 2015.

C3HF developed the evaluation
methodology used by
international evaluation teams
during CAPEX 2015.

C3HF co-developed a cross-border
traffic management plan.

C3HF performed a study to assess
the compliance of the new OFSV
bridge layout and console design
against international ship
bridge design standards.

C3HF performed a literature review
of Canadian and US Animal Health
Networks (CASHN) to support thedevelopment
of two- day table-top exercise (TTX). 

C3HF performed a task analysis
and developed conceptual designs
for an in-cab reversing aid
for mine haul truck drivers.

C3HF developed a set of metrics/
measurements to evaluate the use
of social media to support
emergency management organizations
during the recovery following
a large hurricane simulated
on the Canadian east coast.

C3HF developed an alarm management
approach for the mining community
in support of the longer term
objectives involving the
implementation of a unified
alarm management display
for the shovel.

C3HF performed a literature review
and developed a framework
and content for training
Situation Awareness strategies
to locomotive engineers.

C3HF led the evaluation
for the third experiment
in the Canada-US Enhanced
(CAUSE III) Resiliency
experiment series. 

C3HF performed a literature review
and surveyed railway operators
to investigate the problem of
missed signals by crews operating
in Canada.

C3HF developed best practices
for handling and transporting
large volumes of Ebola contaminated
waste within Canada.

C3HF identified user-centered
requirements of the
Operating Control Centre (OCC)
personnel to guide the design and
upgrade of the OCC layout
and workstations as well as provide
the foundation for assessing the
migration from local to remote
lock operations.

C3HF analyzed collaborative work
requirements for TOC operators
including observing the
JOINTEX 15 CPX, designed and
implemented 3D models of workspace
layouts, and evaluated TOC layout
options using a layout modeling tool.

C3HF created workspace layout
templates for a generic
Intelligence Centre (INTCEN)
and developed an approach to
applying these templates
for future INTCEN designs.

C3HF developed a paper-based and an
electronic survey to solicit quantitative
and qualitative data to estimate
residents’ exposure to radiation
through ‘local’ food and water
consumption and lifestyle activities.


C3HF supported Peck Tech conduct a
study which focused on assessing
the relative advantages and
disadvantages of five potential locations
for relocating non-site personnel
into a centralised ‘Hub’.

Quebec City

Québec City

2828 Blvd. Laurier, Suite 700
Québec City, Québec,
G1V 0B9

+1 418 263 4687

Quebec City


6500 TransCanada Service Rd,
4th Floor, Montreal, Québec,
H9R 0A5

+1 514 262 7117

Quebec City


343 Preston Street, 11th Floor, Ottawa, Ontario, K1S 1N4

+1 613 618 7672

+1 613 612 3068

Quebec City


1235 Bay Street, 5th Floor, Toronto, Ontario, M5R 3K4

+1 905 317 5044

Kevin Baker

MSc Computer Science (HCI)

Technical and Business Development


Simon Banbury

PhD Psychology
PCOP CPsychol



Andrea Brown

PhD Applied Social Psychology

Human Factors


Brad Cain

MASc Mechanical Engineering,

Human Factors


Kelly Forbes

PhD Cognitive Psychology

Consulting Services


Serge Pelletier

MA UX Design
PhD Cognitive Psychology

UX Design & Human Factors


Sylvain Pronovost

PhD Cognitive Psychology (Candidate)

Human Factors


Robert Rousseau

PhD Psychology

Human Factors


Andrea Scipione

MSc Human Factors

Human Factors





Pegasus Research
And Technologies

News Feed 2017

Cansec 2017
For the fourth year in a row, C3HF will be present at the CANSEC Conference and Trade Show.

May 31-June 1, 2017

CCMTA 2017
C3HF will be speaking at the CCMTA 2017 Annual Meeting held in Yellowknife, NT

June 4–7, 2017

June 4–7, 2017

CCMTA 2017

C3HF will be speaking at the CCMTA 2017 Annual Meeting held in Yellowknife, NT

CCMTA's Annual Meeting is a unique event which brings together key individuals from government and industry in the field of motor transport administration and regulation in Canada. It is the largest gathering in Canada of highway safety administrators. Andrea and Kelly will have the pleasure of speaking at the meeting, presenting the results to a recent project related to Information and Communication Technologies (ICT) and Distracted Driving. More information about the Annual Meeting is provided here: http://ccmta.ca/en/annual-meeting-home

May 31 to June 1st, 2017

Cansec 2017

For the fourth year in a row, C3HF will be present at the CANSEC Conference and Trade Show

For the fourth year in a row, C3HF will be present at the CANSEC Conference and Trade Show. Drop by our Booth to meet with Simon, Kelly, Kevin or Andrea and address any of your enquiries.